Working in the Customer Service industry has never been so easy to do from home. If your home-office has basic equipment like a computer, printer, fax, you have a valid email address, and means of communication to go with your skills and experience, you’re all set! Thanks to our ever-evolving technology, more companies are keen on implementing work-from-home opportunities to employees and new hires, which is great news for you!
Customer Service Skills and Experience
The first thing employers or hiring managers are looking for is your ability to communicate with customers and how you would handle different customer-contact scenarios. In particular, an irate customer. Our initial emotions will want to make us yell back at the customer and fire back with your own choice of words while you’re at it. So you have to be patient and remain calm in those circumstances.
Most companies will request applicants have a minimum 6 months experience, a high school diploma or equivalent, a quiet work space, and a readily equipped office or work area.
Before I get in to the pay scale keep in mind these salaries are based on position (work-from-home) and for most companies, a starting pay. You can expect to see hourly salaries starting at $7.50. In some cases, salary will be based on the number of calls taken, call handle time, or sales commission.
Other Things You Should Know
It’s important to point out that schedules may include weekends and holidays so make sure you have established what your schedule will be before accepting a job offer.
There may also be out-of-pocket expenses like purchasing software or a headset. The good news is, all your purchases are tax deductible so keep your receipts and track all your work-related purchases.